Frequently Asked Questions
Everything you need to know about your YCL experience, from shipping to style advice.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days, while express options arrive within 1-2 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. You can choose between a full refund to your original payment method or an exchange for a different size or color, subject to availability.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these against your own body measurements or a similar garment you already own to ensure the perfect fit.
What payment methods do you accept?
YCL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Are your materials sustainably sourced?
At YCL, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes. Detailed fabric compositions and care instructions can be found on every individual product description.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team. After this window, the order cannot be changed but can be returned once received.